DLF Training FAQs

Each course is different and assessments are designed to test that you have learnt the required outcomes from the course. The higher the level of the course, the more complex the assessments might be. Examples of types of assessments might be:

Trusted Advisor – Learners are expected to be able to identify or give examples of something. Assessments might include multiple choice questions with simple short answers.

Trusted Installer – Learners are expected to be able to describe and define something. Assessments might include multiple choice questions with descriptions as answers or questions requiring short written answers.

Trusted Assessor: Assessing for Minor Adaptations– Learners are expected to clarify or evaluate and review something. Assessments might include case studies and will require the learner to write giving reasons for their choices.

Trusted Assesor: Assessing and Adapting the Home - Learners are expected to have a greater level of knowledge and should be able to critically appraise something. Assessments might include case studies and will require the learner to justify choices.

The courses do not require learners to have excellent English language skills but language should be appropriate and clear. You will not be marked down for poor spelling or grammar. In most cases you will be given two attempts at all assessments and the Trainer will support you through the process. We do our best to ensure that all learners feel able to complete any assignments before attempting them. We cannot give you details of the assessments in advance of the course and you cannot work with colleagues to complete them, unless agreed in advance by DLF Training staff for example to support a disability.

This does depend on the course and will be clearly shown in the learning portal, on any booking documentation and on any paperwork given in classroom sessions. However, most assignments following face-to-face training will require submission within three weeks of the session and most e-learning sessions will expect completion within 6 months of enrolment.

We do not recommend extensions, apart from in extreme circumstances such as:

• Sudden unplanned illness requiring a doctor’s note

• Sudden unplanned illness or death of a loved one or someone for whom you are the sole carer

We find that most people who complete their assignments immediately after the training will perform better as the information is still fresh in their minds. We also expect our learners to prepare for the training before commencing, therefore any workplace commitments or annual leave should be considered before starting.

Extensions outside of these circumstances are at the discretion of the commissioner and will incur a fee.

If you do need an extension, please email professionals@dlf.org.uk with your request.

For all courses we do have to check you have learnt the required elements to pass. Please do not worry, we will support and work with you to do this. Learners will be given three attempts to pass the training and will be given clear feedback and support to resubmit any assignments required.

Our Trainers regularly access the learning platform to mark learners’ work. We do ask that you allow at least seven days for work to be marked..

This will vary dependent on the course and information about this can be found on the course pages.

We are always in the process of writing and accrediting a new training and welcome suggestions if you feel there is a gap in the training offered. We also offer tailored courses to meet your specific needs. Please get in touch with us to discuss this further.

NB: Setting up a tailored course may incur a cost, increase the length of the course or change the accreditation value.

We would always recommend that you complete the course with the accreditation; however we can offer bespoke courses that do not require the learner to pass any assessments. Please do contact us for more information.

Most face-to-face courses run from 09:30 until 16:30. Trainer-led webinars are normally at 09:30. The exact timings of each course can be found in your learning portal.

We apologise for this. It can be caused by a number of things but the most common is due to spam filters. Please check your spam / junk mail for a registration email. The learning portal site can be found at dlftraining.docebosaas.com. Your username is the email you requested to register with and you can request to re-set your password. If you are still struggling to gain access, please do get in touch by emailing professionals@dlf.org.uk or calling 0300 123 3084.

Some workplace IT systems restrict access to some sites. Contact your IT administrator to see if this is the problem. The platform does work better using an up-to-date internet browser and works on most browsers but we have found Chrome to be the best. The webpage for the portal is dlftraining.docebosaas.com. If you are still having problems, please do get in touch by emailing professionals@dlf.org.uk.

Some courses may require you to watch videos or stream content that is large in size. You should check that your internet source can stream videos without difficulty. There are also helpful hints and tips on how to navigate the portal at the bottom of each of the course pages. There is also an app you can download and use to access some of the content. The app is free to download and is called “Go Learn”. If you are still having difficulty, please contact professionals@dlf.org.uk.

We provide training accross the country - our trainers will come to a venue of your chosing.

No, we do not provide lunch. We have found that most delegates prefer to leave the building to take a break from their learning environment.

Full details including parking and travel options can be found on your learning portal.

If learners are subsequently unable to attend a face-to-face course, they should inform us in writing as soon as possible as cancellation charges will apply dependent on notice given (see below). Wherever possible, learners will be offered the opportunity to transfer to another date free of charge.

Learners who decline this option will be charged as follows:

More than 28 days prior to the course start date – admin fee (£40) plus VAT

Between 14-28 days prior to course start date – 50% course fee

Less than 14 days prior to the course start date – full course fee

All e-learning courses are non-refundable once the learner has been registered to the learning portal.

Before the course starts we need the full payment. If this is not received the learner may be refused entry. For e-learning a learner will not be registered to the system until payment has been received. Sending remmittance when you have made payment will speed this process up. Please note, if invoices are not paid within the payment terms, learners certificates may be withheld.

If you are running late for a face to face course, please call the training department on 0300 123 3084 to let us know. The Trainers can refuse entry to anyone arriving more than 30 minutes late and you will need to re-book onto another course. This is at the Trainers’ discretion on the day. We would always recommend carefully checking the journey times and travel status on the day of the course and leaving in plenty of time to ensure you arrive at the training venue in good time. We understand that sometimes things happen that are out of your control and this may impact on your ability to get to the training venue on time. However, arriving after the start could mean you miss out on important course content and late arrivals can cause disruption to other learners. For webinar or other virtual based training, if you have technical difficulties accessing the session, please let us know as soon as possible and we will try and assist you. However please note that late entrants may be denied access.

Once all your assignments have been submitted and the deadline has passed your work will be sent to the assessors. You should hear back within one week of the deadline to say whether you have passed or are required to submit additional information. Once this process is complete, your work is then moderated, this can take up to three weeks. You should receive your certificate within 8 weeks of moderation being completed.

If you have not received it after the eight week period please contact us at professionals@dlf.org.uk All certificates are issued in electronic form via email. They are identical to the paper certificates and are accepted by employers and training providers. If you would like a paper copy you can request a replacement certificate from the accrediting body, OCN London. These are currently at a cost of £25. To find out more please visit the OCN London website.

Replacement certificates can be requested from the accrediting body, OCN London, currently at a cost of £25. To find out more please visit ‘OCN London replacement’. To find out more please visit the OCN London website.