Clear, practical advice on daily living equipment
Listed below are a number of trade associations who have a code of practice that governs the customer service provided by their members. Many of the suppliers listed on DLF's websites belong to one or more of these associations and DLF recognises them in our standards.
The British Healthcare Trades Association (BHTA) is the UK's largest healthcare association. It has circa 500 member companies comprising both large and small businesses across the healthcare industry. The products these companies make and supply are very varied including daily living aids, wheelchairs and scooters, stairlifts and seating.
Members of the BHTA sign up to a code of practice designed to ensure the public can trust that members will give a good service, and a high standard of behaviour - the Code is overseen by the Trading Standards Institute (TSI). You can request a copy of the code of practice from a member company or the BHTA or read it on the BHTA website.
Our ratings on Living made easy and AskSARA give trade associations with full TSI approval greater weighting.
The ADSA is a trade association and advisory body for suppliers of automatic doors. ADSA members commit themselves to a code of practice governing the provision and installation of safety devices for automatic, power operated pedestrian door systems. adsa.org.uk
ABHI is the industry association for the UK medical technology sector. The association aims to help reinforce industry integrity and high ethical standards through the operation and enforcement of the ABHI Code of Business Practice. www.abhi.org.uk
Upholsterers and soft furnishers wishing to join the Association of Master Upholsterers and Soft Furnishers have their work inspected to ensure that it is of acceptable quality. The Association has a complaints and mediation procedure and have published a Consumer Code of Practice outlining the standards and practices which consumers have a right to expect from its members. www.upholsterers.co.uk
The Association of Play Industries incorporates indoor and outdoor play equipment and surfacing manufacturers, and companies specialising in construction and installation. The API operates under the umbrella of the FSPA, the national trade body responsible for representing associations in the UKs sport and play industries. www.api-play.org/api-welcome
The BESA is a trade association and advisory body for manufacturers and distributors of equipment, consumables, furniture, and technology for the education market. BESA members subscribe to a Code of Practice which includes measures intended to ensure that buyers of educational and training equipment can have confidence in the goods and services they purchase from members. www.besa.org.uk
The BPMA promotes best practice around the sourcing, manufacturing and distribution of promotional products. The BPMA upholds a strict code of conduct that members must adhere to, and provides access to professional training and development resources to ensure members can continually improve their knowledge and expertise within the industry. bpma.co.uk
Kitchen Bathroom Bedroom Specialists Association members are committed to high standards of design, supply, installation and customer service. Members must abide to the KBSA code of practice and offer either a ConsumerCare Deposit Protection Scheme or a ConsumerCare Plus Scheme which cover deposits, advanced payments, work-in-progress and a 6-year warranty. www.kbsa.org.uk
The LEIA is the trade association and advisory body for the lift and escalator industry. Its members have signed up to a code of practice which includes measures intended to ease consumer concerns and remove undesirable trade practices. www.leia.co.uk
The MLA was established to set and promote standards of conduct, practice and materials within locksmithing. MLA member companies agree to a customer charter intended to clearly state their obligation to identify and interpret the requirements of the customer and to provide a fair and honest service to meet those requirements. www.locksmiths.co.uk
SafeBuy is a consumer assurance scheme with an eCommerce Code of Practice that has completed Stage One of the Consumer Codes Approval Scheme run by the Office of Fair Trading. The SafeBuy Hands Seal is an assurance that a website is trustworthy and provides a high-quality service.www.safebuy.org.uk
SSAIB is a leading Certification Body offering a wide range of schemes for providers of electronic security, fire systems and guarding security services in the UK and Republic of Ireland. They aim is to promote high standards within these sectors and to provide recognition for those who achieve them. Their Electronic Security Systems Certification scheme is recognised by insurers and SSAIB is accredited to operate it by the United Kingdom Accreditation Service. ssaib.org
The TSA has developed a Code of Practice for its members which indicate that the service provider has undergone robust independent inspection, against a range of criteria accepted as the industry standard. www.telecare.org.uk
The ISO 9000 series of standards define a Quality System which certifies that formalised business processes are being applied. The standards provide a number of requirements which an organisation needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations.
ISO 13485 specifies requirements for a quality management system for organisations providing medical devices and related services.