Clear, practical advice on daily living equipment
You could view equipment at an exhibition. They are a good opportunity to see what's available and meet the competing suppliers. The main exhibition of equipment is NAIDEX, held annually at the National Exhibition Centre in Birmingham, and Glasgow. www.naidex.co.uk
You may be able to get an assessment and advice from social services. GOV.UK website
Alternatively you may choose to pay for a private occupational therapist. If you wish to request a private appointment with an occupational therapist then you can obtain details of local private occupational therapists from the 'College of Occupational Therapists Specialist Section - Independent Practice' (COTSS-IP) website. www.cotss-ip.org.uk or phone their enquiry Line: 0845 129 7699.
You can check whether a therapist is state registered with the Health Care professions Council (HCPC) at http://www.hcpc-uk.org/landing/?id=4
So, you won't qualify if you're only temporarily disabled or incapacitated (e.g. if you have a broken leg).
Examples of products which are likely to qualify for VAT relief (if intended for the personal or domestic use of a chronically sick or disabled person) include:
For more information go to VAT relief for disabled people webpage
Some suppliers are members of a trade association. Many of these trade associations have a code of practice that governs their members' customer service, and thus may help to project you from unscrupulous selling practices. For example, some trade associations prohibit their members from contacting people uninvited to try and sell their products. They may also prohibit their members from using high pressure selling tactics such as offering a discount if you order that day, or phoning their manager while demonstrating the equipment to you to agree a 'special discount/deal'. Thus if you have a choice of suppliers for the product you wish to purchase we recommend you consider the suppliers who are members of trade association.
We record suppliers' membership of several trade associations (see a list of these trade associations) and our ratings give greater weighting to trade associations with codes of practice which are approved by the Office of Fair Trading (OFT) (e.g. the British Healthcare Trade Association) or governed by an audit scheme which meets the requirements of the United Kingdom Accreditation Service (UKAS).
We also record whether suppliers meet the ISO 9000 series of standards. These standards define a Quality System which certifies that formalised business processes are being applied, and thus may be another indicator to look for if you have a choice of suppliers.
You may be asked whether you would like to purchase an extended warranty. Remember that your statutory rights exist, under the Sale of Goods Act, whether or not you choose to buy their warranty and whether or not the goods came with any guarantee. Manufacturers' guarantees are separate from the automatic rights you have against the seller, and may be more limited. For more information read the Citizens Advice Bureau guide to guarantees and warranties.
Buying from a private person gives you fewer rights. You will only be able to claim against the seller if the product doesn't match its description or if the seller did not own it. Consequently, some firms occasionally pretend to be private sellers to avoid their legal responsibilities towards customers. If you suspect this has happened to you find out about your rights and what action to take on the Citizens Advice Bureau (CAB) website https://www.citizensadvice.org.uk/consumer/ or call 0345 404 0506 to speak to the Citizen Advice consumer helpline.
In most instances a complaint should initially be made to the supplier who provided you with the item. CAB has a range of guidelines on their website on making a complaint about poor service or faulty goods. These include complaining by phone, complaining in writing and template letters. CAB advice about making a complaint.
If you are not satisfied with the supplier's response then you may choose to complain to:
Safety incidents involving medical devices can be reported to the Medicines and Healthcare products Regulatory Agency (MHRA) on the GOV UK website www.mhra.gov.uk or their Adverse incident centre hotline 020 3080 7080. The MHRA is the government agency responsible for ensuring that medical devices and medicines work and are acceptably safe. Their definition of 'Medical devices' includes devices used for assisting patients and users, thus many daily living aids such as bath lifts, commodes and walking sticks are medical devices. Any incident involving the safety of a medical device (including safety issues with its instructions for use) should be reported to the MHRA, especially if the incident contributed to, or could have caused injury, life-threatening illness or death.