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Cushions, seats and backrests

This section includes seating and back supports designed to be used with a wheelchair.  Some may provide pressure relief, others are designed to increase comfort. Some can be made-to-measure. They are suitable for adults, children or both.

Cushions and wedges are designed to provide comfort and a degree of support. They may be foam or fibre filled, some may be fleece covered.

Insert supports are intended for manual or powered wheelchairs with the existing seat and backrest in place. They may be moulded or adjusted to suit individual postural support and designed to meet the needs of users with particular seating requirements.

Interlinking seating systems can produce a system for a child with a severe disability who finds it difficult to achieve a stable seating position in other types of seats. They can be reshaped as often as necessary and extra links can be added. They will interface with static, mobile or wheelchair frames.

Cushions and boards to provide a stable seating area include cushions with a crescent-shaped base intended to level the sag or hammocking of a canvas wheelchair backrest or seat. 

Struts or rails which fit across the backrest or under the frame of a folding wheelchair may provide increased stability and comfort for the occupant.

Replacement seating and backrests fully replace the existing seat and/or backrest. This may be to allay the effects of seat hammocking and create a firm base for wheelchair cushions or other wheelchair seating systems, or to provide firmer sitting support, or have particular function, such as extended height with or without headrest, or recline. Some are adjustable to individual requirements.

Cushions and backrests should properly fit the wheelchair and suit the purpose for the user.

3d Modular Seating
Modular seat with some customised components designed to replace the seat of wheelchairs or other mobility equipment. Comprises: custom moulded back s...
Adjustable Hook And Loop Backrest
Adjustable hook and loop backrest. Comprises: hook and loop adjustment; detachable centre pad. Options: leather corners; push handle holes; range of c...
Adjustable Strap Backrest
Adjustable strap backrest. Comprises: metal buckles; detachable centre pad. Options: leather corners; range of colours; push handle holes.
Airzone Pressure Relief Cushion
Low profile pressure relieving cushions. Comprises: shaped foam designed to improve airflow; top layer wicks away moisture; postural supports; wipe do...
Bb Plus Seating System
Bespoke modular seat. Comprises: Adjustable modular seating system; Available for infant to adult sized; Can be configured to fit most types of wheelc...
BB Seating System
Modular seating system. Comprises a range of support pads and options according to individual assessment. Can interface with most mobility wheelbase a...
BM Seating System
Modular seating system. Comprises: soft moulded support material; five-point harness; liners which can be removed as the child grows. Options include:...
Burnett Full Body Supports
Full body support for use in children's and small adult's chairs, wheelchairs or buggies. Comprises: polyurethane cased cushion forming a seat, sides ...
Burnett Pushchair Supports
Bead-filled pushchair liner for children. Beads mould to occupant's shape and mould can be made semi-permanent by extracting air from liner using foot...
Caps Ii Seating System
Modular multi-adjustable seating system which replaces existing wheelchair seating. Comprises: tubular frame; swing away footrests; footstraps; knee b...
Carved Foam Seating System
Bespoke foam seating system designed to provide pressure relief and support. Comprises: plastic seat shell with foam interior; backrest and base cushi...
Centre Backrest Pad
Centre backrest pad. Comprises: adjustable; made from thick foam; designed to wrap around backrest strap; hook and loop system attaches to backrest wi...
Chunc Octoback Wheelchair
Modular mobility seating system designed to fit a wide range of wheelchair and mobility bases. Comprises: backrest and seating base; adjustable back w...
Chunc Sit Seating System
Modular seating system compatible with a variety of different manual and electric wheelchairs. Comprises: adjustable height; adjustable seat depth; ad...
Curved Wheelchair Cushion
Crescent-shaped foam infill cushion for hammocking wheelchair seat. Wipe-clean waterproof cover.
Delfi Pro Seating System
Children's multi-adjustable seating system. Comprises: adjustable three-way lateral back support; hydraulic spring in the back of the seat designed t...
Digi Seat Seating System
Seat designed to be custom carved. Comprises: 3D scanning techniques; intended to be used with existing equipment as well as the wheel bases that it...
Drop In Seats
Replacement seat for wheelchairs comprised of a rigid board that is mounted directly onto the wheelchair frame.
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Buying equipment

There are several factors to consider when purchasing equipment.

Making complaints and reporting unsafe products

In most instances a complaint should initially be made to the supplier who provided you with the item. CAB has a range of guidelines on their website on making a complaint about poor service or faulty goods. These include complaining by phone, complaining in writing and template letters. CAB advice about making a complaint.
If you are not satisfied with the supplier's response then you may choose to complain to:

  • an ombudsman scheme
  • a regulator
  • an independent mediator
  • a trade association (if the supplier is a member of one)

 

Safety incidents involving medical devices can be reported to the Medicines and Healthcare products Regulatory Agency (MHRA) on the GOV UK website www.mhra.gov.uk or their Adverse incident centre hotline 020 3080 7080. The MHRA is the government agency responsible for ensuring that medical devices and medicines work and are acceptably safe. Their definition of 'Medical devices' includes devices used for assisting patients and users, thus many daily living aids such as bath lifts, commodes and walking sticks are medical devices. Any incident involving the safety of a medical device (including safety issues with its instructions for use) should be reported to the MHRA, especially if the incident contributed to, or could have caused injury, life-threatening illness or death.

Buying from a private person

Buying from a private person gives you fewer rights. You will only be able to claim against the seller if the product doesn't match its description or if the seller did not own it. Consequently, some firms occasionally pretend to be private sellers to avoid their legal responsibilities towards customers. If you suspect this has happened to you find out about your rights and what action to take on the Citizens Advice Bureau (CAB) website https://www.citizensadvice.org.uk/consumer/ or call 0345 404 0506 to speak to the Citizen Advice consumer helpline.

Guarantee

The length of the manufacturer's guarantee does not limit any claim you may make to the seller as if a product develops a fault outside the guarantee period you can still claim against the seller if you can show that the fault was unreasonable at that period in the products life.

 

You may be asked whether you would like to purchase an extended warranty. Remember that your statutory rights exist, under the Sale of Goods Act, whether or not you choose to buy their warranty and whether or not the goods came with any guarantee. Manufacturers' guarantees are separate from the automatic rights you have against the seller, and may be more limited. For more information read the Citizens Advice Bureau guide to guarantees and warranties.

Maintenance and insurance

For large complex items, such as a stairlift, check what kind of maintenance contract the supplier offers.

Membership of trade associations

Some suppliers are members of a trade association. Many of these trade associations have a code of practice that governs their members' customer service, and thus may help to project you from unscrupulous selling practices. For example, some trade associations prohibit their members from contacting people uninvited to try and sell their products. They may also prohibit their members from using high pressure selling tactics such as offering a discount if you order that day, or phoning their manager while demonstrating the equipment to you to agree a 'special discount/deal'. Thus if you have a choice of suppliers for the product you wish to purchase we recommend you consider the suppliers who are members of trade association.

We record suppliers' membership of several trade associations (see a list of these trade associations) and our ratings give greater weighting to trade associations with codes of practice which are approved by the Office of Fair Trading (OFT) (e.g. the British Healthcare Trade Association) or governed by an audit scheme which meets the requirements of the United Kingdom Accreditation Service (UKAS).

We also record whether suppliers meet the ISO 9000 series of standards. These standards define a Quality System which certifies that formalised business processes are being applied, and thus may be another indicator to look for if you have a choice of suppliers.

VAT

You may be able to purchase equipment designed for use by disabled people without paying the VAT if you are 'chronically sick or disabled', and you are buying the item/s for your own personal or domestic use. For VAT purposes, a person is 'chronically sick or disabled' if they:

  • Have a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities.
  • Have a condition that the medical profession treats as a chronic sickness (e.g. diabetes).
  • Are terminally ill.

 

So, you won't qualify if you're only temporarily disabled or incapacitated (e.g. if you have a broken leg).

Examples of products which are likely to qualify for VAT relief (if intended for the personal or domestic use of a chronically sick or disabled person) include:

 

  • wheelchairs
  • stairlifts
  • computer software or hardware designed specifically for disabled individuals
  • kettle tippers, tap turners, button hooks and similar gadgets or devices that are designed solely to make everyday tasks easier for disabled individuals
  • artificial limbs
  • vehicles that have been adapted for use by a wheelchair or stretcher user

Price

Price is important but, if we list more than one supplier, it is important to look for more than just the cheapest price. Check when the prices were last updated (this should be stated under each price). Consider whether:

  • Postage/delivery is included (if shopping by mail order or online)
  • Is the supplier a member of a trade association? (see below)
  • Is one supplier listing the price with VAT and another without VAT?
  • Check the suppliers' returns policies and any guarantees / warranties (see below).
  • For complex equipment that requires maintenance and/or servicing check what's included in the price and what the ongoing costs will be.

Get advice and an assessment

Experienced therapists or trusted assessors know a lot about products and will help you make sure the product is right for you now and will continue to be suitable in the future. 

 

You may be able to get an assessment and advice from social services. GOV.UK website
Alternatively you may choose to pay for a private occupational therapist. If you wish to request a private appointment with an occupational therapist then you can obtain details of local private occupational therapists from the 'College of Occupational Therapists Specialist Section - Independent Practice' (COTSS-IP) website. www.cotss-ip.org.uk or phone their enquiry Line: 0845 129 7699.
You can check whether a therapist is state registered with the Health Care professions Council (HCPC) at www.hcpc-uk.org/audiences/

Try before you buy

You can find out about products and try them out, with independent advice at an Independent Living Centre (ILC). There are about 30 ILCs in the UK. Most do not sell products but they will be able to tell you where to buy them. We recommend you make an appointment before you visit

You could view equipment at an exhibition. They are a good opportunity to see what's available and meet the competing suppliers. The main exhibition of equipment is NAIDEX, held annually at the National Exhibition Centre in Birmingham, and Glasgow. www.naidex.co.uk


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