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Manual wheelchairs

This section includes wheelchairs that are propelled manually, either by the wheelchair user or a carer. Some are designed to accommodate the size and weight of a heavier user, some can be made-to-measure. They are suitable for adults, children or both.

Manually propelled wheelchairs may have a folding frame, swing-away footrests, fixed or detachable armrests, and a mid-level or high backrest. Postural supports may also be available. Some attendant propelled wheelchairs are intended for occasional short journeys indoors and/or outdoors. They will not offer postural support to the user.

Some manual wheelchairs have specialist features designed to increase comfort and support, for example, those with a reclining back and/or tilt-in-space function.

Also included are wheelchairs designed to assist with propulsion and positioning. Dual axle wheelchairs can be converted from a user-propelled to an attendant propelled wheeled model if both sets of rear wheels are available. Some wheelchairs are designed with their wheels set back to assist with balance for a user with a limb amputation, others may enable one-sided propulsion.

Stand up wheelchairs have a footrest, seat and backrest that flatten out simultaneously, stabilising the user to enable them to be lifted into a near-vertical standing position.

Wheelchairs with non-magnetic frame are stainless steel with magnetic or radiation shielding for use in X-Ray or MRI environments.

Some children's wheelchairs can be modified in at least the seat width and depth to allow for a child's growth. Other features may be adjustable backrest height and seat height. Adjustment is usually through pre-drilled holes in the wheelchair frame with an extension kit fitted, or a replacement cross brace under the seat. In some models the seat depth is adjusted by moving the backrest incrementally.

Mobile adjustable wheelchair chassis which can interface with a wide range of seating systems are also included. They may offer features such as adjustable seat height, tilt-in-space and choice of wheel type.

1410 Wheelchair
User propelled wheelchair. Comprises: chromium plated steel; vinyl seat; puncture proof rear wheels; swivel castors; padded armrests; height adjustabl...
1500 User Propelled Wheelchair
User propelled wheelchair. Comprises: aluminium folding frame; pneumatic front castors; spoked, quick release pneumatic rear wheels; aluminium handrim...
4 Wheel Transit Chair
Four-wheel transit chair. Comprises: designed for patient transport; can also be used to carry patients up or down the stairs when operated by two peo...
8trl Occupant Propelled Wheelchair
Self-propelled wheelchair. Comprises: puncture proof tyres; moulded footplate with non slip tread; detachable, swing away height-adjustable footrests;...
8trlj Child Self Propelled Wheelchair
Child's self-propelled wheelchair. Comprises: pneumatic tyres on rear wheels; swing away, height adjustable foot rests; moulded footplates; detachable...
9trl Attendant Propelled Wheelchair
Attendant propelled wheelchair. Comprises: steel frame; puncture proof wheels; detachable rear wheels; swing-away and height adjustable footrests; det...
9trl Child Attendant Propelled Wheelchair
Child attendant propelled wheelchair. Comprises: puncture proof wheels; footplates with non-slip tread; detachable swing away height adjustable footre...
Action 2ng Self Propelled Wheelchair
Self propelled wheelchair. Comprises: twenty four inch quick release tyres; intended to have an adjustable centre of gravity; eighty degree swivelling...
Action 2ng Transit Wheelchair
Transit wheelchair. Comprises: black nylon upholstery; folds for storage. Options: fully compatible with the Alber range of powered add-on products.
Action 3 Junior Wheelchair
Folding children's wheelchair which can be adjusted to accommodate the growing child. Designed for children who are 3-15 years of age. Options include...
Action 3ng Comfort Wheelchair
Folding user propelled comfort wheelchair. Comprises: adjustable headrest; reclining backrest; height and depth adjustable armrests; multi-adjustable ...
Action 3ng Mid Wheel Propulsion Wheelchair
Manual wheelchair with mid-wheel user propulsion. Comprises: folding metal frame; four castors, two at the front and two at the rear; cable brakes; tw...
Action 3ng Transit Wheelchair
Transit wheelchair. Comprises: anti-tip device; foldable brake handle; black nylon upholstery; length compensation leg support; amputee leg rest; pad...
Action 3ng User Propelled Wheelchair
User propelled wheelchair. Comprises: anti-tip device; skirt guard; foldable brake lever; elevating leg rest; amputee support; backrest cover; removab...
Action 3ng Wheelchair
Wheelchair. Comprises: nylon upholstery. Options: range of colours; dual hand rims; push or pull to lock brakes.
Action 4ng Transit Wheelchair
Transit wheelchair. Comprises: adjustable heel straps; removable footplates; nylon seat upholstery; buckle belt; step-less adjustable backrest angle; ...
Action 4ng User Propelled Wheelchair
User propelled wheelchair. Comprises: double brace cross frame; swing away flip-up footrests; adjustable heel straps; seat with nylon upholstery; buck...
Action3 Ng Self-propelled Wheelchair
Folding user propelled wheelchair. Comprises: foldable backrest; swing away footrests with quick release mechanism and adjustable foot support height...
Buying equipment

There are several factors to consider when purchasing equipment.

Making complaints and reporting unsafe products

In most instances a complaint should initially be made to the supplier who provided you with the item. CAB has a range of guidelines on their website on making a complaint about poor service or faulty goods. These include complaining by phone, complaining in writing and template letters. CAB advice about making a complaint.
If you are not satisfied with the supplier's response then you may choose to complain to:

  • an ombudsman scheme
  • a regulator
  • an independent mediator
  • a trade association (if the supplier is a member of one)


Safety incidents involving medical devices can be reported to the Medicines and Healthcare products Regulatory Agency (MHRA) on the GOV UK website www.mhra.gov.uk or their Adverse incident centre hotline 020 3080 7080. The MHRA is the government agency responsible for ensuring that medical devices and medicines work and are acceptably safe. Their definition of 'Medical devices' includes devices used for assisting patients and users, thus many daily living aids such as bath lifts, commodes and walking sticks are medical devices. Any incident involving the safety of a medical device (including safety issues with its instructions for use) should be reported to the MHRA, especially if the incident contributed to, or could have caused injury, life-threatening illness or death.

Buying from a private person

Buying from a private person gives you fewer rights. You will only be able to claim against the seller if the product doesn't match its description or if the seller did not own it. Consequently, some firms occasionally pretend to be private sellers to avoid their legal responsibilities towards customers. If you suspect this has happened to you find out about your rights and what action to take on the Citizens Advice Bureau (CAB) website https://www.citizensadvice.org.uk/consumer/ or call 0345 404 0506 to speak to the Citizen Advice consumer helpline.


The length of the manufacturer's guarantee does not limit any claim you may make to the seller as if a product develops a fault outside the guarantee period you can still claim against the seller if you can show that the fault was unreasonable at that period in the products life.


You may be asked whether you would like to purchase an extended warranty. Remember that your statutory rights exist, under the Sale of Goods Act, whether or not you choose to buy their warranty and whether or not the goods came with any guarantee. Manufacturers' guarantees are separate from the automatic rights you have against the seller, and may be more limited. For more information read the Citizens Advice Bureau guide to guarantees and warranties.

Maintenance and insurance

For large complex items, such as a stairlift, check what kind of maintenance contract the supplier offers.

Membership of trade associations

Some suppliers are members of a trade association. Many of these trade associations have a code of practice that governs their members' customer service, and thus may help to project you from unscrupulous selling practices. For example, some trade associations prohibit their members from contacting people uninvited to try and sell their products. They may also prohibit their members from using high pressure selling tactics such as offering a discount if you order that day, or phoning their manager while demonstrating the equipment to you to agree a 'special discount/deal'. Thus if you have a choice of suppliers for the product you wish to purchase we recommend you consider the suppliers who are members of trade association.

We record suppliers' membership of several trade associations (see a list of these trade associations) and our ratings give greater weighting to trade associations with codes of practice which are approved by the Office of Fair Trading (OFT) (e.g. the British Healthcare Trade Association) or governed by an audit scheme which meets the requirements of the United Kingdom Accreditation Service (UKAS).

We also record whether suppliers meet the ISO 9000 series of standards. These standards define a Quality System which certifies that formalised business processes are being applied, and thus may be another indicator to look for if you have a choice of suppliers.


You may be able to purchase equipment designed for use by disabled people without paying the VAT if you are 'chronically sick or disabled', and you are buying the item/s for your own personal or domestic use. For VAT purposes, a person is 'chronically sick or disabled' if they:

  • Have a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities.
  • Have a condition that the medical profession treats as a chronic sickness (e.g. diabetes).
  • Are terminally ill.


So, you won't qualify if you're only temporarily disabled or incapacitated (e.g. if you have a broken leg).

Examples of products which are likely to qualify for VAT relief (if intended for the personal or domestic use of a chronically sick or disabled person) include:


  • wheelchairs
  • stairlifts
  • computer software or hardware designed specifically for disabled individuals
  • kettle tippers, tap turners, button hooks and similar gadgets or devices that are designed solely to make everyday tasks easier for disabled individuals
  • artificial limbs
  • vehicles that have been adapted for use by a wheelchair or stretcher user


Price is important but, if we list more than one supplier, it is important to look for more than just the cheapest price. Check when the prices were last updated (this should be stated under each price). Consider whether:

  • Postage/delivery is included (if shopping by mail order or online)
  • Is the supplier a member of a trade association? (see below)
  • Is one supplier listing the price with VAT and another without VAT?
  • Check the suppliers' returns policies and any guarantees / warranties (see below).
  • For complex equipment that requires maintenance and/or servicing check what's included in the price and what the ongoing costs will be.

Get advice and an assessment

Experienced therapists or trusted assessors know a lot about products and will help you make sure the product is right for you now and will continue to be suitable in the future. 


You may be able to get an assessment and advice from social services. GOV.UK website
Alternatively you may choose to pay for a private occupational therapist. If you wish to request a private appointment with an occupational therapist then you can obtain details of local private occupational therapists from the 'College of Occupational Therapists Specialist Section - Independent Practice' (COTSS-IP) website. www.cotss-ip.org.uk or phone their enquiry Line: 0845 129 7699.
You can check whether a therapist is state registered with the Health Care professions Council (HCPC) at www.hcpc-uk.org/audiences/

Try before you buy

You can find out about products and try them out, with independent advice at an Independent Living Centre (ILC). There are about 30 ILCs in the UK. Most do not sell products but they will be able to tell you where to buy them. We recommend you make an appointment before you visit

You could view equipment at an exhibition. They are a good opportunity to see what's available and meet the competing suppliers. The main exhibition of equipment is NAIDEX, held annually at the National Exhibition Centre in Birmingham, and Glasgow. www.naidex.co.uk

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