Contact for the public

Before you call

AskSARA can help to guide you to the right sort of products for your needs. Available on the home page and at the top of all product pages, AskSARA leads you through to a bespoke report with suggested product categories depending on your needs. No need to register and easy to use with advice written by Occupational Therapists. AskSARA is also localised by many Local Authorities and contains information on localised services and pathways. Just select your local AskSARA or pick one of the national ones like Carers UK.

Please note that we do not provide information on funding or benefits either on our website or via our Helpline. 

Frequently Asked Questions

Try our FAQ section 


If you don’t find what you are looking for and would prefer to speak to someone for advice about daily living equipment, please contact our Helpline on 0300 999 0004.

Our experienced advisors can help you find the solution to your problem and can send you information on products that might help you, where you can buy equipment and other useful organisations that might be able to help you.

You can also post a question on the Youreable forum. it’s free to join the forum and the community is supportive and knowledgeable. The forum is an online community of and for disabled and older people and their families/carers.

Contact us
Helpline: 0300 999 0004
Opening times: 10am - 4pm, Monday-Thursday


Contact for professionals

DLF Head Office Living Made Easy, AskSARA, DLF-Data & any other business 

DLF - Shaw Trust
Black Country House
Rounds Green Road
B69 2DG

Tel: 0300 123 3084, 9am - 5pm, Mon-Fri

Please note that this phone number is not suitable for the public wishing to access our helpline, the team have limited capacity and will not be able to help.

DLF Training
If you have any enquiries about training, please call 0300 123 3084 or email

DLF Data Services
National Retailers can find out more here about working with us. If you have any other enquiries about listing products, please call 0300 123 3084 or email


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