Contact for the public

Get in Touch!  

Before you get in touch with us:

For useful product information check out AskSARA!  

Do you have difficulties with day to day tasks but are unsure what products may be able to help you? AskSARA can guide you to the right products for your needs. Answer the questions and receive a personalised report with signposting to various product categories depending on your needs. There is no need to register and all of the advice and guidance is written and checked by qualified occupational therapists. Please contact your local authority to enquire if they have an AskSARA licence.


Check out our FAQ page to see if your query has already been answered in our frequently asked questions section!  

Living Made Easy - LME FAQs  


Please Note:  

We cannot provide information on the following topics:  

- Benefits  

- Funding and grants  

- Energy providers  

Important Contacts  

If we are unable to answer your questions, we can help you to find the people who can. Please take note of these important contacts  

Emergent Care  

Phone: 999  

For all life threatening and emergent situations, or where immediate medical attention is required. Phone 999 if you cannot get yourself to A and E or need immediate assistance, the phone operator will direct your call.  

NHS 111  

Phone 111  


Web: Scotland  

The NHS 111 helpline is open 24/7 covering the whole of the UK, including Scotland and Northern Ireland. If you need medical help imminently, but are unsure where to go for that help, 111 can assess your symptoms and direct you to the most suitable place to receive care, whether that is your GP surgery, A and E, or sending an ambulance to your house.  


Samaritans: For mental health crisis / suicidal ideation intervention and prevention  

Phone: 116 123  


Samaritans is a charity dedicated to providing support to all those experiencing severe emotional distress, crisis, and or suicidal ideation. Their helpline is open 24/7 and is free to contact.  


Cruse Bereavement Care  

Phone: 0808 808 1677



Cruse Bereavement is a charity dedicated to helping people through some of the most painful times in life. They are the UK’s leading bereavement charity, staffed by trained bereavement volunteers, ready to offer you help when you need it most.  

Mental Health  


Phone: 07984 967 708  



Sane’s helpline is there to support anyone who is affected by mental illness, whether that is personally, or through a friend or family member who is suffering. Their helpline SANEline can offer support.  



Phone: 0300 123 3393


Mind is a leading UK mental health charity that offers support, education, and connection to all those experiencing mental health difficulties.  


Rethink Mental Illness  

Phone: 0808 801 0525



Rethink Mental Illness is one of the UK’s largest charities dedicated to providing resources for people suffering from severe mental illness.  

Drugs and Alcohol  

Alcoholics Anonymous  

Phone: 0800 9177 650


A Christian ‘Fellowship’ that uses a 12 step programme to help those struggling with alcoholism. The programme is based on taking responsibility, peer support and sharing experiences, and asking for forgiveness and support in abstinence from God.  


UKNA (Narcotics Anonymous)

Phone: 0300 999 1212  


A group dedicated to the recovery of drug addicts that follows the same 12 step programme approach as AA, though they are separate organisations.  


Turning Point  


Turning Point is a secular (non religious) charity dedicated to helping those in need, whether it is with drug or alcohol dependency, mental health or learning disability. They provide social care aid to people in need.  



Phone: 0300 1236600  


Frank offers ‘honest information’ about drugs and alcohol, aimed at educating everyone about substances and substance abuse.  

Domestic Abuse  


Refuge is Britain’s largest specialised domestic abuse charity. Refuge supports and protects people experiencing domestic abuse from all over the country.  Their helpline is open 24/7

Please note, Refuge also supports men who are experiencing domestic abuse, please see their dedicated web page:  

Phone: 0808 2000 247  



NSPCC (National Society for the Prevention of Cruelty to Children)

Phone: 0808 800 5000

18 and under phoneline: 0800 1111


Offers support to children and families who have experienced abuse or neglect.


Men’s Advice Line  

Phone: 0808 8010327  


The Men’s Advice Line is a charity dedicating to helping support men who are experiencing domestic abuse. Their free phoneline offers one to one support and guidance to help keep men and their children safe from abuse that they are experiencing.  


Rape Crisis England & Wales

Phone: 0808 500 2222


Rape Crisis England & Wales is the feminist charity working to end sexual violence and abuse. They offer a 24/7 helpline and online self help tools.


Debt and Housing Advice  

Money Advice Service

Phone: 0800 138 7777 (English)*

0800 138 0555 (Welsh)*

Typetalk: 18001 0800 915 4622*

From overseas: +44 20 3553 2279.

Phone opening hours

Monday to Friday, 8am to 6pm

Saturday, Sunday and bank holidays, closed.


Free and impartial helpline for advice about clearing debts, spending, and income. There are other features, such as a Whatsapp, benefits calculators and pensions advice.


Citizen’s Advice Bureau

England: 0800 144 8848

Wales: 0800 702 2020  

Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then the number


Free and Impartial advice on a large range of issues.


Step Change

Phone: 0800 138 1111


A comprehensive debt advice service.


National Debtline

Phone: 0808 808 4000.

Open Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm.


Free, impartial debt advice.


Turn 2 Us



Grants: Grants Directory

One of the UKs largest independent directories of grants and funding solutions for a variety of issues.



Phone: 0808 800 4444 (emergency helpline)


A variety of services and free advice on housing solutions.


Trussel Trust  

Phone: 01722 580 180 (general enquiries line)


Providing food banks and help accessing those services across the UK  .


Complaints Procedure  

At Shaw Trust we always look at ways to improve our service to you. If you need to raise a concern or would like to provide us with a suggestion or compliment, contact us at



Contact information for professionals

If you are an industry professional looking for advice, CPD training, or other information, please get in touch with us:

Phone: 0300 123 3084


Write to Head Office for Living Made Easy, Part of Shaw Trust at:  

Living Made Easy – Shaw Trust  

Black Country House  

Rounds Green Road  


B69 2D6


To reach the training team you can send an email to our training team at the below email address:

Retailers and Partners 

If you are a retailer or manufacturer of assistive technology products, or aids to daily living, or a supplier of services, and are interested in working with us get in touch with us at the following address:

Alternatively, you can find out more about working with us here


Please note that if you are a member of the public looking for advice about assistive technology or daily living aids that can help improve your daily life, please take a look at our database. Categories about different kinds of technology can be found on our home page. 

Alternatively you can email us at 


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