FAQs

Here are answers to some frequently asked questions from users of this website and from suppliers who appear in the website.

Information for Users

Living Made Easy is an impartial advice and information website about daily living equipment and other aspects of independent living. It has been developed by the DLF, a national charity with 50 years’ experience in providing independent advice about independent living for disabled adults and children, older people, their carers and families.

Living Made Easy’s core value is impartiality. In this website we aim to provide comprehensive and independent information about all products on the UK market from all national retailers, supported by expert advice created by occupational therapists and other expert health and social care practitioners. We do not sell equipment ourselves but provide advice and information on equipment and suppliers in the UK.

Our advice and information is:
Impartial
Independent
Trustworthy

Living Made Easy contains lots of useful information, including users' stories, product details, retailer information, useful advice and more.

You can call the DLF Helpline and speak to an advisor if you would like to talk to someone before you make a decision. They can send you information on retailers in your area.

The Helpline number is 0300 999 0004 and it is open from 10 a.m. - 5 p.m. from Monday-Friday.

The Helpline number is 0300 999 0004 and it is open from 10am-5pm from Monday to Friday.

Any product that can be supplied across the UK can potentially be included in the website. If you are a retailer of products anywhere in the UK and you aren't listed submit your company details to our Data Services Team.

If you are an individual you can make a donation to help sustain the service in the future.

All sponsor adverts are clearly labelled with "Advertisement" or "Sponsorship" to distinguish them from our impartial advice.

Sponsorship has no impact on the inclusion of products, how we rate their products, their position within any product listings or any other advantage over other suppliers.

Our staff: DLF staff work to agreed impartial procedures which govern how advice or products are added to our websites, and when the information is updated. Thus there is no scope for individual bias or preference in the updating or inclusion of product information.

Information for Suppliers

Any product that falls into one of our product categories, and can be supplied direct to the public and/or a public sector body anywhere across the UK, can be listed on Living Made Easy. It is free to be included in the website.

DLF staff work to agreed impartial procedures which govern how advice or products are added to its websites, and when the information is updated. Thus there is no scope for individual bias or preference in the updating or inclusion of product information.

Like any organisation that provides information free to the public, DLF has to ensure it can secure enough income to be sustainable. DLF uses automated advertising from organisations like Google, as well as advertisements placed on the website by our staff. This advertising has no impact on our impartial approach to the inclusion of products, how we rate products, nor their position within any product listings.

DLF updates its information based on the details provided by companies and does so in good faith. If you are the manufacturer of a product you have the right to request removal of any retailer listed as supplying the product(s) you manufacture.


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