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Between now and 2027, the UK’s landline phone network is being upgraded. Phone providers are gradually switching everyone from the old analogue landline system to new digital landlines that use fibre optic technology. This change will happen in stages across the country. The goal is to provide a faster, more reliable, and future-proof service that meets the country’s connectivity needs for many years to come.
Why is the Switchover happening?
The traditional landline system has been in use for decades, but it is becoming outdated and difficult to maintain. The new fibre-based system offers better call quality, faster internet speeds, and a more resilient network. Moving to digital technology will also support new digital services and innovations in the future.
What does this mean for you?
For most people, the switch will mean improved phone and internet services. However, there are important considerations for those who rely on their landline for essential services, such as telecare devices—like fall alarms, emergency response systems, or other assistive technology.
One key change is that the new digital landlines do not carry power. Unlike traditional landlines, which draw power from the phone line itself, digital lines require an external power source. This means that during a power cut, your landline and any connected devices may stop working unless you have a backup power supply. If you depend on your landline for emergency calls or telecare, it’s vital to plan ahead.
How Can You Prepare?
1. Stay Informed: Our website holds a large database of equipment and organisations that can offer advice and solutions related to the switchover. This database is regularly updated, so check back often for new equipment and support options. We will also be updating this article with any new information you need to be aware of. Follow these links to useful categories: Control boxes and monitoring systems, autodiallers, alarm buttons, pendants and pagers, household alerts and alarms, movement alarms and monitors. The TEC Services Association (TSA) also hold valuable information around organisations that can help with the switchover.
2. Contact Your Care Provider: If you receive adult social care or use telecare devices, contact your care provider as soon as possible. They can give you tailored advice about how the change might affect your services and what steps you should take.
3. Check Your Equipment: Speak with the company that supplied your telecare devices. Confirm whether your current equipment will still work after the switch to digital. If it won’t, ask about options for upgrading or replacing your devices.
4. Plan for Power Cuts: Ask your phone provider if they can supply a battery backup for your new digital landline. Having a backup power source ensures your phone and telecare devices will still work during a power cut. Also, consider keeping a charged mobile phone handy as a backup in emergencies.
5. Spread the Word: If someone you care for relies on their landline for emergency support, make sure they are aware of the upcoming changes. Encourage them to take action now to avoid disruptions.
The Digital Switchover is an important step toward a more modern and reliable communications network. However, if you or your loved ones depend on telecare services, it’s essential to prepare now. By understanding what’s changing and taking proactive steps, you can ensure continued safety and support.
For more information and the latest updates, please keep an eye on our website and the TSA website, or speak with your current care provider.
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