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Joint protectors and warmers

This section includes protectors and warmers designed to be used on specific parts of the body. They may be made of fleece, polyester fibre, foam or are air-filled, and are generally used to cover heels, elbows and feet/ankles. Also included are pads designed to be used with walking equipment and prostheses. 

Akton Cubed Gel Sheet
Akton gel sheet with cubed surface. Can be trimmed to size for joint protection or seating.
DermaSaver Forearm Protector
Fabric shin protector designed to be worn on the forearm. Comprises: made from polyester and spandex; non-constricting; breathable; machine washable....
Dermasaver Shin Protector
Fabric shin protector designed to be worn on the lower leg. Comprises: made from polyester and spandex; non-constricting; breathable; machine washabl...
Ehob Heel Elevator
Heel elevator and protector boot. Comprises: sloped to provide symmetrical pressure redistribution; air-filled leg and foot straps secure foot in plac...
Elbow And Heel Gel Protector
Nylon and Lycra sock with removable gel pack. Five colour-coded adult sizes available. Sold in pairs.
Elbow Cushion
Elbow pad made of silicone coated polyester fibre enclosed in fire retardant cotton and polyester fabric. Available in one size with Velcro strap adju...
Elbow Protector
Fleece elbow protectors with Velcro fastenings. Machine washable.
Elbow Protectors
Wool or polyester fleece elbow protectors with Velcro fasteners.
Elbow Protectors
Fleece lined elbow protectors secured by hook and loop fastenings. Supplied in pairs.
Elbowlift Suspension Pad
Foam elbow protector. Comprises: contoured foam; padded cross strap and low friction backing. Machine washable.
Fleece Elbow Protectors
Elbow protectors made from choice of three materials including: natural sheepskin; wool pile fleece; washable polyester fleece. Velcro straps to faste...
Fleece Elbow Protectors
Lambs wool or polyester elbow pads with Velcro straps. Machine washable. Hire available from some suppliers.
Fleece Heel Protector
Pure wool fleece heel protectors with Velcro fastening. Machine washable and fire retardant. Sold in pairs. Style varies slightly between different su...
Fleece Heel Protectors
Pure wool fleece lined heel protectors with bound edges and hook and loop fastenings. Machine washable. Supplied in pairs.
Fleece Heel Protectors
Fleece heel pads made of lambs wool or polyester. Fastens around ankle and foot with Velcro straps. Machine washable and flame retardant. Hire availab...
Fleece Heel Protectors
Heel protectors made from choice of three materials including: natural sheepskin; wool pile fleece; washable polyester fleece. Velcro straps to fasten...
Gelbodies Heel And Elbow Protectors
Pressure relieving joint protectors for elbows, knees and heels. Comprises anti-bacterial stretch material with Trugel insert. Sold in pairs.
Hadfield Boot For Pressure Relief
Foam boot for pressure relief. Comprises: foam heeled boots with eggbox shaped interior; designed for pressure relief; supplied in pairs; single patie...
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Buying equipment

There are several factors to consider when purchasing equipment.

Making complaints and reporting unsafe products

In most instances a complaint should initially be made to the supplier who provided you with the item. CAB has a range of guidelines on their website on making a complaint about poor service or faulty goods. These include complaining by phone, complaining in writing and template letters. CAB advice about making a complaint.
If you are not satisfied with the supplier's response then you may choose to complain to:

  • an ombudsman scheme
  • a regulator
  • an independent mediator
  • a trade association (if the supplier is a member of one)

 

Safety incidents involving medical devices can be reported to the Medicines and Healthcare products Regulatory Agency (MHRA) on the GOV UK website www.mhra.gov.uk or their Adverse incident centre hotline 020 3080 7080. The MHRA is the government agency responsible for ensuring that medical devices and medicines work and are acceptably safe. Their definition of 'Medical devices' includes devices used for assisting patients and users, thus many daily living aids such as bath lifts, commodes and walking sticks are medical devices. Any incident involving the safety of a medical device (including safety issues with its instructions for use) should be reported to the MHRA, especially if the incident contributed to, or could have caused injury, life-threatening illness or death.

Buying from a private person

Buying from a private person gives you fewer rights. You will only be able to claim against the seller if the product doesn't match its description or if the seller did not own it. Consequently, some firms occasionally pretend to be private sellers to avoid their legal responsibilities towards customers. If you suspect this has happened to you find out about your rights and what action to take on the Citizens Advice Bureau (CAB) website https://www.citizensadvice.org.uk/consumer/ or call 0345 404 0506 to speak to the Citizen Advice consumer helpline.

Guarantee

The length of the manufacturer's guarantee does not limit any claim you may make to the seller as if a product develops a fault outside the guarantee period you can still claim against the seller if you can show that the fault was unreasonable at that period in the products life.

 

You may be asked whether you would like to purchase an extended warranty. Remember that your statutory rights exist, under the Sale of Goods Act, whether or not you choose to buy their warranty and whether or not the goods came with any guarantee. Manufacturers' guarantees are separate from the automatic rights you have against the seller, and may be more limited. For more information read the Citizens Advice Bureau guide to guarantees and warranties.

Maintenance and insurance

For large complex items, such as a stairlift, check what kind of maintenance contract the supplier offers.

Membership of trade associations

Some suppliers are members of a trade association. Many of these trade associations have a code of practice that governs their members' customer service, and thus may help to project you from unscrupulous selling practices. For example, some trade associations prohibit their members from contacting people uninvited to try and sell their products. They may also prohibit their members from using high pressure selling tactics such as offering a discount if you order that day, or phoning their manager while demonstrating the equipment to you to agree a 'special discount/deal'. Thus if you have a choice of suppliers for the product you wish to purchase we recommend you consider the suppliers who are members of trade association.

We record suppliers' membership of several trade associations (see a list of these trade associations) and our ratings give greater weighting to trade associations with codes of practice which are approved by the Office of Fair Trading (OFT) (e.g. the British Healthcare Trade Association) or governed by an audit scheme which meets the requirements of the United Kingdom Accreditation Service (UKAS).

We also record whether suppliers meet the ISO 9000 series of standards. These standards define a Quality System which certifies that formalised business processes are being applied, and thus may be another indicator to look for if you have a choice of suppliers.

VAT

You may be able to purchase equipment designed for use by disabled people without paying the VAT if you are 'chronically sick or disabled', and you are buying the item/s for your own personal or domestic use. For VAT purposes, a person is 'chronically sick or disabled' if they:

  • Have a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities.
  • Have a condition that the medical profession treats as a chronic sickness (e.g. diabetes).
  • Are terminally ill.

 

So, you won't qualify if you're only temporarily disabled or incapacitated (e.g. if you have a broken leg).

Examples of products which are likely to qualify for VAT relief (if intended for the personal or domestic use of a chronically sick or disabled person) include:

 

  • wheelchairs
  • stairlifts
  • computer software or hardware designed specifically for disabled individuals
  • kettle tippers, tap turners, button hooks and similar gadgets or devices that are designed solely to make everyday tasks easier for disabled individuals
  • artificial limbs
  • vehicles that have been adapted for use by a wheelchair or stretcher user

Price

Price is important but, if we list more than one supplier, it is important to look for more than just the cheapest price. Check when the prices were last updated (this should be stated under each price). Consider whether:

  • Postage/delivery is included (if shopping by mail order or online)
  • Is the supplier a member of a trade association? (see below)
  • Is one supplier listing the price with VAT and another without VAT?
  • Check the suppliers' returns policies and any guarantees / warranties (see below).
  • For complex equipment that requires maintenance and/or servicing check what's included in the price and what the ongoing costs will be.

Get advice and an assessment

Experienced therapists or trusted assessors know a lot about products and will help you make sure the product is right for you now and will continue to be suitable in the future. 

 

You may be able to get an assessment and advice from social services. GOV.UK website
Alternatively you may choose to pay for a private occupational therapist. If you wish to request a private appointment with an occupational therapist then you can obtain details of local private occupational therapists from the 'College of Occupational Therapists Specialist Section - Independent Practice' (COTSS-IP) website. www.cotss-ip.org.uk or phone their enquiry Line: 0845 129 7699.
You can check whether a therapist is state registered with the Health Care professions Council (HCPC) at www.hcpc-uk.org/audiences/

Try before you buy

You can find out about products and try them out, with independent advice at an Independent Living Centre (ILC). There are about 30 ILCs in the UK. Most do not sell products but they will be able to tell you where to buy them. We recommend you make an appointment before you visit

You could view equipment at an exhibition. They are a good opportunity to see what's available and meet the competing suppliers. The main exhibition of equipment is NAIDEX, held annually at the National Exhibition Centre in Birmingham, and Glasgow. www.naidex.co.uk


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