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Medication organisers and dispensers

This section includes pill and medicine organisers, storage boxes for medication and emergency medical information storage devices.

Pill organisers, also referred to as ‘dosette' type boxes, are filled by the user, or with assistance from family and carers. These have separate compartments for days of the week and/or times of day such as morning, afternoon and evening. Some use flashing lights, alarms or vibration to prompt you to take your medication.

Pill organisers which dispense includes medication dispensers which have built-in alarms. These can be set to sound an alarm to prompt you when to take your medication. When the alarm sounds the device will also dispense the correct medication and dose for the set time by releasing or opening a small compartment. As the unit only dispenses the tablets at the required time the risk of taking a repeat dose may be reduced. The device recognises when the pill/s has been removed from the dispenser and the alarm stops. Telecare enabled pill dispensers are set up so that your help centre is automatically notified by your telecare system if you do not take your medication, and can contact a carer, friend or relative who can remind or assist you.

Medicine dispensers and applicators are designed to assist a user to take or apply medicines. This includes devices to assist with using an inhaler or dispensing eye drops.

Secure storage boxes for medication are lockable storage boxes used to securely store medication.

Emergency medical and personal information storage includes pendants and bracelets which carry vital details of your identity, medical condition and contact telephone numbers. They are designed to be worn whenever you go out, or carried in a purse or wallet. The details they carry may be very useful if you have an accident or become confused or disorientated and require assistance.

31 Day Pill Organiser
31 day pill organiser. Comprises: 31 removable pods with snap closures; separately labelled with a different number of the day; each pod is designed t...
5 Times a Day Pill Box Reminder
Circular pill box. Comprises: five compartments; five individual vibrating and/or audible alerts. Battery operated.
7 Day Extra Large Pill Box
Large pill dispenser. Comprises: plastic compartments; large letters for every day of the week; plastic flip-up lids.
7 Day Maxi Pill Organiser
Seven-day pill organiser. Comprises: seven rectangular compartments; flip-up lids; labelled with one letter for each day of the week.
7 Day Mini Pill Box
Mini pill box. Comprises: seven compartments; flip-up lids; letters and Braille markings.
7 Day Pill Organiser
Seven day pill organiser. Comprises: separate compartments for each day of the week labelled in large type and braille; each compartment has a flip li...
7 Day Pill Reminder
Seven-day pill reminder. Comprises: rectangular container; seven compartments; flip-up lids; labelled with one letter for each day of the week; Braill...
7 Sided Pill organiser
Weekly pill organiser. Comprises: circular plastic box with seven labelled compartments; centre button releases each compartment to avoid accidental o...
Anabox 7 Day Pill Organiser
Weekly pill organiser with five compartments per day. Comprises: outer case holds seven daily sub compartments; five compartments per daily dispenser,...
Anabox Pill Organiser
Pill organiser with five compartments. Comprises: five compartments, larger compartment for the morning; lid can be slid or clicked open; labelled mor...
Anabox Seven Day Pill Organiser
Seven-day pill organiser. Comprises: one compartment for each day of the week; range of colours.
Arthro Eye Drop Dispensers
Eye drop dispenser. Comprises elongated levers and swivel eyepiece. Levers are squeezed and drops are delivered into eye. Designed for circular and ov...
Autodrop Eye Drop Dispenser
Eye drop dispenser which can be fitted onto a standard eye drop squeeze bottle. Dispenser clips in place around the bottle's nozzle and the user squee...
Automatic Lockable Pill Dispenser
Automatic pill dispenser. Comprises: 28 tablet compartments; alarm; lockable; tamper proof. Options: spare trays; spare keys.
Automatic Pill Dispenser
Automatic pill dispenser. Comprises: designed to be programmed to a date and time; rotates; twenty eight compartments for pre-set times of the day or ...
Cadex Medication Reminder and Medical Alert Watch
Watch with audible alarms designed to remind user to take medication and hold a database of vital medical and contact information. Comprises: enlarged...
Careportal Telehealth Monitor
Telehealth monitor records daily clinical, life style and quality of life data. Comprises: Class IIa medical device; large colour touch screen; front ...
Colourful One Month Pill Organiser
Pill organiser designed to accommodate medication for up to one month. Comprises: 32 brightly coloured compartments, each with two separate, marked st...
Buying equipment

There are several factors to consider when purchasing equipment.

Making complaints and reporting unsafe products

In most instances a complaint should initially be made to the supplier who provided you with the item. CAB has a range of guidelines on their website on making a complaint about poor service or faulty goods. These include complaining by phone, complaining in writing and template letters. CAB advice about making a complaint.
If you are not satisfied with the supplier's response then you may choose to complain to:

  • an ombudsman scheme
  • a regulator
  • an independent mediator
  • a trade association (if the supplier is a member of one)


Safety incidents involving medical devices can be reported to the Medicines and Healthcare products Regulatory Agency (MHRA) on the GOV UK website www.mhra.gov.uk or their Adverse incident centre hotline 020 3080 7080. The MHRA is the government agency responsible for ensuring that medical devices and medicines work and are acceptably safe. Their definition of 'Medical devices' includes devices used for assisting patients and users, thus many daily living aids such as bath lifts, commodes and walking sticks are medical devices. Any incident involving the safety of a medical device (including safety issues with its instructions for use) should be reported to the MHRA, especially if the incident contributed to, or could have caused injury, life-threatening illness or death.

Buying from a private person

Buying from a private person gives you fewer rights. You will only be able to claim against the seller if the product doesn't match its description or if the seller did not own it. Consequently, some firms occasionally pretend to be private sellers to avoid their legal responsibilities towards customers. If you suspect this has happened to you find out about your rights and what action to take on the Citizens Advice Bureau (CAB) website https://www.citizensadvice.org.uk/consumer/ or call 0345 404 0506 to speak to the Citizen Advice consumer helpline.


The length of the manufacturer's guarantee does not limit any claim you may make to the seller as if a product develops a fault outside the guarantee period you can still claim against the seller if you can show that the fault was unreasonable at that period in the products life.


You may be asked whether you would like to purchase an extended warranty. Remember that your statutory rights exist, under the Sale of Goods Act, whether or not you choose to buy their warranty and whether or not the goods came with any guarantee. Manufacturers' guarantees are separate from the automatic rights you have against the seller, and may be more limited. For more information read the Citizens Advice Bureau guide to guarantees and warranties.

Maintenance and insurance

For large complex items, such as a stairlift, check what kind of maintenance contract the supplier offers.

Membership of trade associations

Some suppliers are members of a trade association. Many of these trade associations have a code of practice that governs their members' customer service, and thus may help to project you from unscrupulous selling practices. For example, some trade associations prohibit their members from contacting people uninvited to try and sell their products. They may also prohibit their members from using high pressure selling tactics such as offering a discount if you order that day, or phoning their manager while demonstrating the equipment to you to agree a 'special discount/deal'. Thus if you have a choice of suppliers for the product you wish to purchase we recommend you consider the suppliers who are members of trade association.

We record suppliers' membership of several trade associations (see a list of these trade associations) and our ratings give greater weighting to trade associations with codes of practice which are approved by the Office of Fair Trading (OFT) (e.g. the British Healthcare Trade Association) or governed by an audit scheme which meets the requirements of the United Kingdom Accreditation Service (UKAS).

We also record whether suppliers meet the ISO 9000 series of standards. These standards define a Quality System which certifies that formalised business processes are being applied, and thus may be another indicator to look for if you have a choice of suppliers.


You may be able to purchase equipment designed for use by disabled people without paying the VAT if you are 'chronically sick or disabled', and you are buying the item/s for your own personal or domestic use. For VAT purposes, a person is 'chronically sick or disabled' if they:

  • Have a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities.
  • Have a condition that the medical profession treats as a chronic sickness (e.g. diabetes).
  • Are terminally ill.


So, you won't qualify if you're only temporarily disabled or incapacitated (e.g. if you have a broken leg).

Examples of products which are likely to qualify for VAT relief (if intended for the personal or domestic use of a chronically sick or disabled person) include:


  • wheelchairs
  • stairlifts
  • computer software or hardware designed specifically for disabled individuals
  • kettle tippers, tap turners, button hooks and similar gadgets or devices that are designed solely to make everyday tasks easier for disabled individuals
  • artificial limbs
  • vehicles that have been adapted for use by a wheelchair or stretcher user


Price is important but, if we list more than one supplier, it is important to look for more than just the cheapest price. Check when the prices were last updated (this should be stated under each price). Consider whether:

  • Postage/delivery is included (if shopping by mail order or online)
  • Is the supplier a member of a trade association? (see below)
  • Is one supplier listing the price with VAT and another without VAT?
  • Check the suppliers' returns policies and any guarantees / warranties (see below).
  • For complex equipment that requires maintenance and/or servicing check what's included in the price and what the ongoing costs will be.

Get advice and an assessment

Experienced therapists or trusted assessors know a lot about products and will help you make sure the product is right for you now and will continue to be suitable in the future. 


You may be able to get an assessment and advice from social services. GOV.UK website
Alternatively you may choose to pay for a private occupational therapist. If you wish to request a private appointment with an occupational therapist then you can obtain details of local private occupational therapists from the 'College of Occupational Therapists Specialist Section - Independent Practice' (COTSS-IP) website. www.cotss-ip.org.uk or phone their enquiry Line: 0845 129 7699.
You can check whether a therapist is state registered with the Health Care professions Council (HCPC) at www.hcpc-uk.org/audiences/

Try before you buy

You can find out about products and try them out, with independent advice at an Independent Living Centre (ILC). There are about 30 ILCs in the UK. Most do not sell products but they will be able to tell you where to buy them. We recommend you make an appointment before you visit

You could view equipment at an exhibition. They are a good opportunity to see what's available and meet the competing suppliers. The main exhibition of equipment is NAIDEX, held annually at the National Exhibition Centre in Birmingham, and Glasgow. www.naidex.co.uk

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