To enable confident customer service staff to provide advice and explain the referral options for basic daily living aids. To understand common conditions and the health and social care services available.
For more details on what is included in the course, please contact firstname.lastname@example.org or call 0300 123 3084
The range of equipment includes:
This course is available through an e-learning module or can be delivered by an experienced trainer over a full day. When delivered over a day, there is some pre-course work that will need to be completed to satisfy the learning outcomes.
There are no specific requirements; however all DLF courses require a basic level of English language. Attendees will be expected to complete some pre-course work which will need to be submitted before the start of the course. You will have access to this after you have registered on the course.
Every learner will be tested against the learning outcomes, this is completed through a variety of classroom assessments. Once passed, all learners will receive a certificate accredited by the OCN London at Level One.
The course aims to include a lot of practical elements therefore, if taking part in the face to face course, the learners must dress in comfortable clothing.